How we handle your data.
This policy explains what information we collect when you use Remi (the platform at remiremindsyou.com and the WhatsApp agent), how we use it, and what controls you have over it.
Who operates Remi
Remi is operated by Remi Reminds. For questions about this policy, contact us at hola@remiremindsyou.com.
What information we collect
What you give us
- Account: email, password (encrypted by our auth provider, Clerk).
- Profile: optional name, locale, timezone.
- WhatsApp number: so the Remi agent can send you reminders.
- Reminder and list content: the text you write, dates, recurrence rules.
- Payments: if you buy a subscription, Stripe processes your card. We only store a customer identifier and the subscription status — never your card number.
What we collect automatically
- Messages you send to the bot on WhatsApp, plus metadata (timestamp, message id).
- Basic technical data: IP address, browser type, pages visited.
How we use it
- To deliver the service: remind you of things, show your data in the dashboard.
- To authenticate your account and prevent abuse.
- To bill your subscription if you have a paid plan.
- To improve the product through aggregate usage patterns — never specific reminder content.
What we do NOT do
- We never sell your data to third parties.
- We do not use your messages to train third-party AI models.
- We do not show your data to other users (except in the shared reminders flow, which requires explicit consent).
Who we share information with
We work with these infrastructure providers:
- Clerk — user authentication.
- Supabase — database that holds your reminders and lists.
- Vercel — web hosting.
- Railway — API hosting.
- WhatsApp / Meta — for delivering bot messages. Their privacy policy also applies.
- Stripe — payment processing (only if you buy a plan).
Your rights
No matter where you live, you can ask us to:
- Access the information we hold about you
- Correct inaccurate information
- Delete your account and all associated data
- Export your data in a portable format (JSON)
- Withdraw your consent to processing
To exercise any of these rights, email us at hola@remiremindsyou.com. We respond within 30 days.
Retention
We keep your information while your account is active. If you delete your account, we remove all personal data within 30 days, except what we're legally required to keep (e.g. billing records).
Security
All information is transmitted over HTTPS. Passwords are hashed by Clerk using bcrypt. WhatsApp end-to-end encrypts messages between you and the bot. Sensitive fields in the database are stored encrypted.
Changes to this policy
If we materially change this policy we'll notify you by email and post a notice on the site. The "last updated" date above always reflects the current version.